Wildwood Soap LLC — Frequently Asked Questions
About Wildwood Soap Company LLC
What is Wildwood Soap Company LLC?
Wildwood Soap Company LLC is a small-batch, handmade bath and body brand based in Abingdon, Virginia. Every product is crafted with simple, natural ingredients and a focus on quality.
Where is Wildwood Soap located?
Wildwood Soap is located in Abingdon, VA. The business does not operate a public storefront.
Do you have a physical store?
No. Wildwood Soap does not have a retail shop or on-farm store. Products are sold online year-round and in person at the Abingdon Farmers Market during market hours.
Ordering & Availability
How can I buy Wildwood Soap products?
You can shop anytime through the online store at www.wildwood-soap.com. In-person purchases are available at the Abingdon Farmers Market during market hours.
What are your business hours?
Because there is no physical storefront, Wildwood Soap does not keep traditional store hours. Online shopping is available 24/7.
Do you offer local pickup?
Not at this time. All orders are shipped directly to customers.
Do you ship orders?
Yes. Orders placed through the website are shipped year-round.
Ingredients & Product Details
What ingredients do you use?
Wildwood Soap uses natural oils, butters, botanicals, clays, and essential oils. Each product page includes a full ingredient list.
Are your products natural?
Yes. The focus is on simple, natural ingredients without unnecessary additives.
Do you use essential oils or fragrance oils?
Most products are scented with pure essential oils. Some specialty items may use fragrance oils, and these are clearly labeled.
Are your products safe for sensitive skin?
Many customers with sensitive skin enjoy Wildwood Soap products, but everyone’s skin is different. Ingredient lists are provided so you can avoid anything you’re sensitive to.
Does Wildwood Soap offer unscented products?
Yes. We offer a bar soap specifically formulated for babies and sensitive skin, completely free of any scent or coloring.
How do I choose the right soap for my skin type?
Choose a soap that matches your skin’s needs: gentle, fragrance-free bars for sensitive skin, moisturizing formulas with butters and oils for dry skin, and light, clarifying ingredients like clay or charcoal for oily or combination skin. Always check the ingredient list and pick the bar that supports how your skin naturally behaves.
What are the benefits of natural soap over commercial ones?
Natural soap is made with real oils and butters, so it cleans without stripping your skin, provides natural moisture, and avoids the synthetic detergents, fillers, and harsh chemicals often found in commercial bars. The result is a gentler, more nourishing cleanse that supports your skin’s natural balance.
Custom Orders & Wholesale
Do you make custom soap orders?
Custom orders may be available depending on the season and production schedule. Please contact the company for availability.
Do you offer wholesale?
Wholesale availability varies. Email inquiries are welcome.
Shipping & Policies
How long does shipping take?
Orders typically ship within a few business days. Delivery times vary based on location and carrier.
What is your return policy?
Due to the nature of bath and body products, returns are generally not accepted. If there is an issue with your order, please reach out for assistance.
Contact Information
How can I contact Wildwood Soap?
Email is the preferred method of contact. Phone calls are accepted, but the owner notes difficulty hearing calls.
How quickly do you respond to messages?
Emails are usually answered as soon as possible, often within one business day.